Diagnostic Support Engineer
Core
Monitor DTC/CAN parameters 24/7 at a Command Center, guide customers/drivers, and coordinate with dealers to resolve vehicle issues.
Role type
Diagnostic Support Engineer (Level 1)
Builds
Vehicle issue resolution workflows and dealer coordination
Domain
Automotive diagnostics and customer support
Deliverable
client delivery
Required skills
DTC monitoring, CAN bus analysis, ticketing systems, customer guidance, dealer coordination, KPI tracking, job card analysis
Responsibilities
Monitor DTC/CAN parameters 24/7, create internal tickets for alerts, provide Level 1 phone support to customers, guide drivers with critical DTCs to dealers, coordinate dealer repairs, generate management reports, track KPIs, analyze job cards for cost avoidance
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