Technical Operations Manager
Core
Scale the technical operations team and ensure effective delivery of technology projects for New York City government services.
Role type
Technical Operations Manager
Builds
Technology projects and digital government services for New York City
Domain
Public sector / Government technology
Deliverable
product features
Required skills
Project delivery coordination, process design and scaling, team unblocking, cross-functional coordination, hiring and onboarding, operational documentation, metrics reporting, continuous improvement
Preferred skills
Experience with modern operating practices, ability to work in 24/7 operations
Technologies
Modern project management tools, collaboration platforms
Responsibilities
Coordinate delivery across team projects and track status; Build and maintain operating processes that scale; Unblock the team and resolve recurring blockers; Coordinate across security, legal, comms, and contracts teams; Onboard new hires and support their ramp-up; Write and maintain team operating documentation; Report on team health and project status to leadership; Improve team working systems over time
Seniority
Mid-level, hands-on IC