Senior Software Engineering Support Technician I (Service Operation Support - System Engineer)
Core
Ensuring reliable and on-time product data delivery through proactive monitoring, technical triaging, and incident management for a heterogeneous infrastructure.
Role type
Senior IC application/data support engineer (service operations)
Builds
Production data delivery pipelines and monitoring/alerting platforms
Domain
Media data infrastructure (music, TV, sports) on hybrid cloud/on-prem
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Linux/Windows administration, Java/.Net/SQL programming, Relational/Non-Relational databases (MSSQL, MongoDB), Kafka, AWS cloud platforms, physical and cloud networking
Preferred skills
CI/CD tools (GIT, Jenkins), incident management processes, technical documentation
Technologies
Java, .Net, SQL, MSSQL, MongoDB, Kafka, AWS, GIT, Jenkins
Responsibilities
Proactive and reactive service monitoring, technical triaging, incident management, maintaining production applications, identifying automation opportunities, creating internal documentation
Seniority
Mid-Senior, hands-on IC
