Senior Helpdesk Technician
Core
Manages the lifecycle, inventory, and distribution of IT assets across 59 remote sites for New York City agencies.
Role type
Senior Helpdesk Technician (IT Asset Management)
Builds
Maintains auditable records of IT hardware and software assets for city government operations.
Domain
Public sector IT operations and asset management
Deliverable
infrastructure
Required skills
IT asset lifecycle management, inventory bookkeeping, physical inventory auditing, vendor coordination for repairs/replacements, database quality control, discrepancy analysis, decommissioning processes
Preferred skills
Experience with large-scale networked or mainframe environments
Technologies
Inventory databases, telecommunications equipment
Responsibilities
Manage the lifecycle of the asset class, reconcile IT capital asset purchases annually, conduct periodic physical inventories, distribute IT assets, audit asset inventory in storage, initiate end-of-life and salvage processes, contact vendors to replace or repair warrantied assets, verify assets in remote sites, review asset discrepancies and provide resolutions
Seniority
Mid-level, hands-on IC
