Senior QA and Production Support Manager
Core
Design, plan, and implement software and data services to support research productivity and reliability for the Dataverse open source project and Harvard Dataverse Repository.
Role type
Senior QA and Production Support Manager
Builds
QA processes, programs, policies, and release deliverables for Dataverse and related IQSS products
Domain
Open source data repositories / Research infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
QA process design and execution, functional and performance testing, release engineering, CI/CD pipeline management, database query and stress testing, troubleshooting and incident management, technical documentation, risk assessment and compliance
Preferred skills
Test automation (Cypress, GitHub Actions), performance engineering, Unix/Linux administration, knowledge of modern web stacks (React, REST APIs), scripting (Python, bash, JavaScript), load testing tools (JMeter)
Technologies
Dataverse, GitHub, Jenkins, Cypress, JMeter, Rocky Linux, macOS, Chrome DevTools, SQL
Responsibilities
Manage QA processes and policies for multiple products; execute and coordinate QA testing activities; perform troubleshooting and resolve service availability issues; conduct release engineering tasks including building and deploying to production; define and maintain test infrastructure; advise technical support on complex issues; write documentation for QA facts and policies
Seniority
Senior, hands-on IC with management responsibilities