AI Enablement Lead
Core
Oversees enterprise client productivity tools incorporating generative AI (e.g., ChatGPT, Anthropic), ensuring secure, sustainable delivery and adoption across Harvard University.
Role type
Senior service governance and operational lead for enterprise AI tools
Builds
Operational processes, user documentation, cost models, and governance frameworks for AI-enabled productivity services
Domain
Higher Education / Enterprise SaaS / Generative AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise SaaS platform management, license administration, operational process design, stakeholder engagement, financial stewardship, risk assessment, vendor relationship management, policy translation, data analysis
Preferred skills
Generative AI technology fluency, responsible AI principles, security and privacy compliance, complex stakeholder navigation, business requirement translation
Technologies
ServiceNow, ChatGPT, Anthropic, large language models
Responsibilities
Establish and oversee operational processes for account provisioning and deprovisioning; Develop and maintain user-facing documentation and training content; Manage budgeting, billing, and cost recovery models for tool licenses; Partner with security and legal teams to assess compliance risks; Engage governance bodies to inform roadmap priorities and responsible AI standards; Evaluate and pilot emerging AI-enabled technologies to scale successful services
Seniority
Senior, hands-on IC with strategic oversight