Field Service Lead - Technical Support Specialist
Core
Manage and support warranty and aftermarket activities for rail transit equipment, supervising field technicians and serving as the primary liaison between customers, car builders, and management.
Role type
Field Service Lead / Technical Support Specialist
Builds
Operational excellence for rail transit systems and components
Domain
Rail transit / Heavy equipment maintenance
Deliverable
physical/clinical work
Required skills
Mechanical aptitude, hands-on troubleshooting, team supervision, safety compliance, data analysis, MS Office proficiency
Preferred skills
Rail industry product knowledge
Technologies
FieldConnect, project trackers
Responsibilities
Supervise field service technicians, troubleshoot and debug rail systems, analyze reliability data, enforce safety protocols, generate risk assessments, provide on-site training to customers
Seniority
Mid-level, hands-on leadership