HVAC Service Operations Program Manager - Enablement
Core
Supports enterprise HVAC service initiatives through analytics, reporting, program enablement, and operational improvement to help leaders monitor financial commitments and operational outcomes.
Role type
Program Manager (Analytics & Operations Enablement)
Builds
Reporting processes, KPIs, analytical tools, and technology platforms for field teams
Domain
HVAC industry + Business Analytics
Deliverable
dashboards & analysis
Required skills
Data analysis, reporting process design, KPI development, program enablement, training delivery, cross-functional collaboration, project management, business process understanding
Preferred skills
Power BI, Siebel/Oracle, Hyperion, large dataset handling
Technologies
Microsoft Office (Word, Excel, PowerPoint, Project), SharePoint, Power BI, Siebel, Oracle, Hyperion
Responsibilities
Partner with service leadership for strategic analytical support; Develop and maintain end-to-end reporting processes and metrics; Create and deploy KPIs for performance monitoring; Deliver consistent reporting on financial and operational outcomes; Implement program enhancements and analytical tools; Train field teams and leadership on new programs and tools; Collaborate with cross-functional teams on HVAC service initiatives; Engage with leaders to align metric expectations and accountability.
Seniority
Mid-Senior, hands-on IC