Platform Support Specialist
Core
Support CFC's digital distribution strategy by managing the end-to-end underwriting process on the Connect Platform, serving brokers and ensuring accurate policy issuance.
Role type
Platform Support Specialist (Insurance Underwriting)
Builds
Digital broker experience and online underwriting channels
Domain
Insurance / Underwriting
Required skills
Live chat support, policy issuance, risk review, quotation production, broker engagement, documentation management, product knowledge explanation, time management, digital platform proficiency
Preferred skills
Insurance underwriting experience, broker servicing experience
Responsibilities
Respond to broker enquiries via live chat and digital channels, manage platform team inbox and log submissions, issue policies and underwriting documentation, chase outstanding items and renewals, handle platform referrals and produce quotations, conduct daily risk reviews of broker-generated quotes, engage with brokers to gather platform feedback
Seniority
Individual Contributor, mid-level support role