Staff Product Manager, Personalization & AI
Core
Lead product vision and strategy for next-gen personalization systems (menu ranking, recommendations, search) and a new customer-facing AI experience powered by LLMs for a food delivery platform.
Role type
Staff Product Manager (Personalization & AI)
Builds
Personalization engine across the entire eater journey and a 0→1 customer-facing conversational AI experience.
Domain
Food delivery / AI / Machine Learning
Deliverable
production ML models
Required skills
Product strategy, personalization systems, LLM product development, conversational AI, frontend product design, experimentation frameworks, user behavior analytics, A/B testing, cross-functional leadership
Preferred skills
0→1 product building, LLM grounding strategies, prompt engineering, RAG architecture, culinary domain knowledge
Technologies
LLMs, ranking algorithms, recommendation engines, A/B testing platforms
Responsibilities
Define end-to-end personalization roadmap including recommendations, ranking algorithms, and predictive food preferences; Build a unified personalization strategy spanning discovery, ordering, search, and post-order experiences; Own the 0→1 product vision and roadmap for a customer-facing conversational AI experience; Partner with Engineering and ML to design, build, and iterate on models that personalize menus and content surfaces; Drive experimentation, A/B testing, and offline/online model evaluation frameworks; Establish evaluation frameworks for LLM product quality including relevance, hallucination rate, and task completion.
Seniority
Staff, hands-on IC with strategic scope
