Technical Service Specialist
Core
Provide technical support, troubleshooting, and repair services for industrial power generators and air compressors, serving both internal and external customers.
Role type
Technical Service Specialist (Field & Support)
Builds
Repair and maintenance solutions for AIRMAN Power Generators, AIRMAN Air Compressors, and related pneumatic tools.
Domain
Industrial equipment / Power generation / Compressed air systems
Deliverable
Physical/clinical work (on-site equipment repair and maintenance)
Required skills
Diesel engine knowledge, electrical generator troubleshooting, air compressor expertise, electrical wiring diagram interpretation, digital multimeter usage, circuit diagnostics, mechanical systems troubleshooting, customer service communication, process development
Preferred skills
Trade school certification in engines or mechanical systems, OSHA 10 certification, generator controller working knowledge
Technologies
Engine and controller software programs, warranty management systems
Responsibilities
Answer inbound calls and emails to resolve technical issues; research technical problems using internal and external resources; prepare parts for service setup and shipment; conduct on-site service work and customer training; maintain the customer warranty system; track all service contacts; escalate complex problems to management; develop new service processes.
Seniority
Individual Contributor, mid-level technical specialist