Sales and Retention Consultant
Core
Engage with members to welcome new sign-ups and retain existing members through personalized solutions and consultative conversations.
Role type
Sales and Retention Consultant
Builds
Member retention and new membership acquisition for a health insurance fund
Domain
Health Insurance / Private Health Insurance
Deliverable
product features
Required skills
consultative selling, active listening, empathy, product knowledge, relationship building, compliance adherence
Preferred skills
adaptability, curiosity, team collaboration, technology proficiency
Responsibilities
Welcome and connect with new members to set up long-term relationships; Engage with members considering leaving to provide solutions that encourage staying; Build lasting relationships through genuine conversations; Achieve sales and retention results by guiding members to appropriate cover; Participate in team initiatives and professional development; Ensure interactions reflect organizational values and compliance.