IT-Helpdesk Specialist (m/w/d)
Core
Provide remote 1st-level IT support to users for all systems and programs, assist in new system introductions, and support IT administration with server and network operations.
Role type
IT Helpdesk Specialist (1st-Level Support)
Builds
IT support services for internal and external users
Domain
IT Services / Logistics
Deliverable
client delivery
Required skills
IT technical training, server and network operations, ticketing systems, German (fluent), English (fluent)
Preferred skills
experience in IT support, familiarity with ticketing systems (via careerplan.io/jobs/356645-it-helpdesk-specialist-mwd-at-egetrans-internationale-spedition-gmbh)
Responsibilities
Provide remote support for all systems and programs, participate in new system introductions, support server and network operations, handle 1st-level support inquiries via phone and email, create and maintain documentation, set up workstations
