Op Shop Store Manager
Core
Lead day-to-day operations of an RSPCA Op Shop, driving sales, delivering customer service, and managing staff/volunteers to support animal welfare.
Role type
Retail Store Manager
Builds
Second-hand retail store operations and community fundraising
Domain
Non-profit / Animal welfare / Second-hand retail
Deliverable
product features
Required skills
Retail leadership, stock management, merchandising, customer service, sales target achievement, team coaching, cash handling, POS systems, manual handling
Preferred skills
Knowledge of fashion brands, second-hand retail operations
Responsibilities
Lead daily store operations, drive sales through merchandising and upselling, manage stock and donations, coach staff and volunteers, build community relationships, oversee cash handling and admin, maintain store safety and compliance, monitor performance against targets.
Seniority
Mid-level, hands-on IC