Senior Product Manager
Core
Shape the future of AI + Human communication for the core Sales & Support segment and expand qualification & deflection-like cases in other industries.
Role type
Senior Product Manager (AI + Human communication)
Builds
AI-powered business communication platform for sales and support teams
Domain
B2B SaaS, AI, Audio/Visual/Omnichannel communication
Deliverable
production ML models | product features
Required skills
B2B product management, user research (qualitative & quantitative), strategy & roadmap creation, data-driven decision making, AI fluency, stakeholder management across R&D and GTM
Preferred skills
Experience with manager and operational user personas, experience rebuilding workflows with AI tools, ability to identify model hallucinations
Technologies
AI tools (for synthesis, spec drafting, competitive analysis)
Responsibilities
Build deep understanding of core users through research, craft vision and strategy contributing to product strategy, translate knowledge into strategy & roadmap, co-lead customer discovery and facilitate journey mapping, collaborate with R&D and GTM to define solutions, lead product-led decision-making across the organization
Seniority
Senior, hands-on IC