Customer Service Officer/ Licence Testing Officer
Core
Deliver registration and licensing services, conduct driver licence tests, vehicle checks, and on-road driving assessments.
Role type
Customer Service Officer / Licence Testing Officer
Builds
Driver licensing services and road safety assessments for Victorians
Domain
Public sector / Transportation / Licensing
Deliverable
physical/clinical work
Required skills
Customer service, communication, driving assessment, vehicle inspection, complaint resolution, process improvement, digital transaction support, judgement
Preferred skills
Team collaboration, adaptability, guidance to junior staff
Technologies
Intermediate computer literacy
Responsibilities
Conduct over-the-counter, telephone, and written enquiries; perform driver licence tests and on-road driving assessments; investigate and resolve customer complaints; provide clear instructions and assess driving performance; support change initiatives and assist with digital transactions.
Seniority
Individual Contributor
