Job
Core
Manage and develop Bullwaves' online reputation with a primary focus on the Trustpilot platform.
Role type
Reputation Manager
Builds
Trustpilot profile and overall brand sentiment
Domain
Financial services (Forex/CFD)
Deliverable
dashboards & analysis
Required skills
Online reputation management, Trustpilot platform expertise, customer feedback handling, regulatory compliance, cross-functional collaboration, data analysis, strategic planning
Preferred skills
Prior experience in Forex/CFD industry
Technologies
Trustpilot
Responsibilities
Monitor and respond to customer reviews, develop strategies to improve Trustpilot ratings, encourage genuine reviews, escalate negative feedback, analyze feedback for recurring issues, prepare performance reports, ensure compliance with guidelines
Seniority
Mid-level, hands-on IC
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