Claims Team Lead
Core
Lead and oversee an external third-party administrator managing over 350 personal injury, property liability, and recovery claims for a significant Marsh client.
Role type
Senior IC claims team lead
Builds
Claims management and resolution services for a major insurance broker client
Domain
Insurance / Claims / Risk Management
Deliverable
client delivery
Required skills
Claims management, third-party administration oversight, contractual interpretation, insurer decision review, complex claims handling, stakeholder relationship management, regulatory compliance (General Insurance Code of Practice, Insurance Contracts Act, Privacy Act)
Preferred skills
Risk and incident notification training, high-profile claims management, peer review/audit participation, team leadership
Technologies
None stated
Responsibilities
Lead and oversee external third-party administrator for claims management; Deliver support, guidance, and training to client; Manage and resolve escalations; Align client and broker expectations; Review insurer decisions for accuracy and alignment; Interpret contractual documents; Provide day-to-day management to claims handlers; Ensure timely finalisation of claims matters