Senior Data Scientist - Product Analytics
Core
Partner with product teams to drive evidence-based decision-making, build customer empathy, and shape product strategy through data analysis and experimentation.
Role type
Senior IC product data scientist
Builds
Actionable models, dashboards, and data pipelines for product success metrics
Domain
SaaS customer service platform (AI agents, helpdesk)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, Python or R, statistical analysis, data pipeline design, experimentation, quantitative research, data storytelling
Preferred skills
BI/Visualization tools (Tableau, Superset, Looker), data modeling, ETL, AI tools for workflow efficiency
Responsibilities
Identify and answer key product questions with data, develop product success metrics and targets, design and update end-to-end data pipelines, partner with researchers for customer/product understanding, influence product roadmap via analysis, build automated models and dashboards, craft data stories for R&D
Seniority
Senior, hands-on IC
