CareerPlan

Senior Process Analyst, Process Excellence

Manila, Philippines; Penang-Jalan, MalaysiaFull-time2026-11-11 → 2026-11-12

Core

Lead complex, cross-functional process improvement initiatives by analyzing, designing, and optimizing end-to-end business processes using process mapping, data analysis, and root cause techniques.

Role type

Senior IC business process analyst (process excellence)

Builds

Scalable business solutions, future-state processes, and AI-enabled/automated workflows

Domain

Energy and commodities markets / Operational excellence

Required skills

Process mapping, Lean, Six Sigma, Design Thinking, Agentic AI, automation, data analysis, root cause analysis, stakeholder collaboration, process documentation, KPI definition, change management

Preferred skills

Lean Program Silver or Gold certification, Customer Solutions background, Commercial processes experience

Technologies

Celonis, Lucidchart, Microsoft Visio, Miro

Responsibilities

Lead end-to-end process analysis and improvement; Identify and assess Agentic AI and automation opportunities; Partner with stakeholders to gather requirements and validate solutions; Develop and govern high-quality process documentation; Define process objectives, KPIs, controls, and compliance measures; Drive implementation and change adoption

Seniority

Senior, hands-on IC