Spec II CX Operations (Remote)
Core
Research and resolve premium payment exceptions, process payments, and communicate with insureds and producers to ensure accurate premium administration.
Role type
Billing Specialist
Builds
Premium payment records and accurate billing accounts
Domain
Insurance / Financial Operations
Required skills
Premium billing, payment processing, account administration, Microsoft Excel, data verification, discrepancy resolution, professional communication
Preferred skills
Prior insurance-industry experience, associate degree
Technologies
E-Pay, Virtual Terminal, Microsoft Excel, Microsoft Word
Responsibilities
Review premium reports and identify exceptions, follow up on missing or incomplete information, process premium payments via electronic systems, communicate with insureds and producers to resolve discrepancies, prepare correspondence regarding billing issues, partner with other departments to coordinate resolutions.
Seniority
Individual Contributor