Staff/ Principal Product Designer
Core
Staff/Principal Product Designer owning end-to-end design for high-impact product areas, defining new interaction patterns for AI-powered tools, and pushing execution excellence.
Role type
Staff/Principal Individual Contributor Product Designer
Builds
AI customer service agent (Fin) and Intercom Customer Service Suite
Domain
AI / Customer Service / SaaS
Deliverable
production ML models
Required skills
interaction design, product thinking, pixel-perfect execution, systems thinking, prototyping, engineering collaboration, visual design, storytelling, autonomy
Preferred skills
none stated
Technologies
Framer, Loveable, Windsurf, Vercel, Figma, code
Responsibilities
Owning end-to-end design from concept to execution; Defining new interaction patterns and design paradigms for AI tools; Sketching, prototyping, and testing ideas; Working closely with engineers and PMs; Maintaining high standards of craft; Contributing to design culture and mentoring others
Seniority
Staff/Principal, hands-on IC
