Staff/ Principal Product Designer
Core
Staff/Principal Product Designer defining interaction patterns and paradigms for Fin, an AI customer service agent, and the Intercom Customer Service Suite.
Role type
Staff/Principal level individual contributor Product Designer (AI-first)
Builds
AI-powered customer service interfaces, automation tools, and high-impact software product features for Fin and the Customer Service Suite
Domain
AI Customer Service / SaaS
Deliverable
production ML models | product features
Required skills
end-to-end product design, interaction design, systems thinking, pixel-perfect execution, prototyping (Framer, Figma, code), engineering collaboration, visual design leadership
Preferred skills
autonomy, ambiguity tolerance, mentoring, design culture advocacy
Technologies
Framer, Loveable, Windsurf, Vercel, Figma
Responsibilities
Own end-to-end design for high-impact product areas; define new interaction patterns for AI tools; sketch, prototype, and test ideas; collaborate with engineers and PMs; maintain high craft standards; contribute to design culture and mentor peers
Seniority
Staff/Principal, hands-on IC with strategic impact
