Customer Engineering – Engineer II (AI/AWS)
Core
Build AI-powered tools, workflows, and automation to help engineers diagnose, troubleshoot, and prevent customer issues using LLMs and agentic patterns.
Role type
Customer Engineering Engineer II (AI/AWS)
Builds
AI-driven diagnostic tools, agentic workflows, and automation for customer issue resolution
Domain
Financial analytics, fraud detection, and decision management
Deliverable
production ML models
Required skills
LLM application development, prompt engineering, function/tool calling, AI agents & orchestration (LangGraph/LangChain), Python software engineering, production AI deployment and monitoring, API integrations
Preferred skills
Enterprise software platform knowledge, FICO Platform familiarity, decision management, analytics and fraud capabilities
Technologies
LangGraph, LangChain, Python, LLMs
Responsibilities
Analyze complex customer engineering issues to identify AI automation opportunities; Develop prompt harnesses and evaluation frameworks for LLM solutions; Design agentic workflows where LLMs reason over context and perform actions; Investigate AI failures and optimize prompts, tools, and model selection; Build prototypes and turn experiments into reusable engineering capabilities; Measure solutions using engineering metrics like accuracy, resolution time, and latency; Partner with internal teams to integrate AI capabilities into existing workflows
Seniority
Mid-level, hands-on IC