Data Scientist II, SAnDS, SAnDS
Core
Build predictive models and optimization algorithms to forecast contact volume, discover insights, and drive operational improvements for AWS Global Support.
Role type
Senior IC data scientist (forecasting & optimization)
Builds
Predictive models and optimization solutions for the AWS Support organization
Domain
Cloud services / IT operations / Customer support
Deliverable
production ML models
Required skills
predictive modeling, optimization algorithms, statistical analysis, machine learning, data querying (SQL), scripting (Python/R), AI system evaluation, mentoring researchers
Preferred skills
GenAI model benchmarking, quantitative business analysis, experience at large tech companies
Technologies
Python, R, SQL, SAS, Matlab
Responsibilities
model contact forecasting, identify data requirements, build statistically grounded methodology and tools, partner with data engineering and operations teams, guide and coach researchers
Seniority
Senior, hands-on IC with mentorship responsibilities