Senior Director, HP on HP Customer Zero
Core
Define and execute HP's strategy for digital workplace innovation, employee productivity, and enterprise adoption of HP products, serving as the internal 'Customer Zero' to validate solutions before customer scale.
Role type
Senior Director, Strategy & Enterprise Operations
Builds
Enterprise-scale digital workplace initiatives, AI adoption programs, and customer proof points for HP's commercial portfolio.
Domain
Enterprise IT, Digital Workplace, Product Strategy, AI Governance
Deliverable
product features
Required skills
Enterprise digital workplace strategy, cross-functional leadership, product roadmap influence, enterprise deployment & operationalization, executive stakeholder management, business case development, organizational change management, data-driven experience measurement, IT service management, security & compliance.
Preferred skills
MBA or advanced degree, Product Management certifications, IT Service Management certifications, AI/Cloud certifications, Enterprise Architecture certifications.
Technologies
Commercial PCs, Endpoint management platforms, DEX platforms, Collaboration/conferencing solutions, Print services, AI applications, Managed services.
Responsibilities
Define and execute global digital workplace strategy; Partner with business units to evaluate products and influence roadmaps; Lead enterprise deployment and operationalization of HP solutions; Translate employee needs into product requirements and strategic recommendations; Establish measurable business outcomes for technology adoption; Drive workplace innovation programs utilizing edge AI and collaboration platforms; Lead executive governance for technology innovation; Build partnerships across product, engineering, IT, and sales; Establish global governance and operating models; Represent HP as a thought leader externally; Develop customer-facing case studies and reference architectures.
Seniority
Senior Director, Strategy & Mentorship
