Customer Service Project/Program Manager for Video Shorts
Core
Lead strategy, planning, and delivery of short-form video content (YouTube Shorts) to help customers succeed with HP products, while managing vendor production resources and driving engagement growth.
Role type
Senior IC project/program manager (video content)
Builds
YouTube Shorts and short-form customer support content
Domain
Technology (Consumer Electronics) + Digital Media
Required skills
Project management, Vendor management, Stakeholder management, Content strategy, Data analytics, Budget management, SEO/AEO optimization, Continuous innovation
Preferred skills
Video production project management, YouTube platform expertise, AI-enabled content tools, Technical communication, Global team collaboration
Technologies
YouTube, SEO, AEO, AI tools, Digital asset management systems
Responsibilities
Own strategy and delivery of HP Support YouTube Shorts, Identify customer support topics and search trends, Manage external vendors for scripting, capture, editing, and post-production, Monitor social and video trends to drive innovation, Optimize content for YouTube discovery and audience growth, Manage budget, resources, and timelines for video projects
Seniority
Senior, hands-on IC
