Advance Technical Support - Service Segment Engineer
Core
Strategically develops, implements, and governs product support and solution portfolios to ensure alignment with pricing strategies and seamless service delivery while driving profitable growth.
Role type
Senior Service Segment Engineer (Strategy & Portfolio Management)
Builds
Innovative services, solutions, and programs for global customers
Domain
Technology Services / Business Strategy
Deliverable
product features
Required skills
Business analysis, Root cause analysis, Service level agreement management, Cross-functional leadership, Data-driven strategy, Product portfolio planning, Marketing material development, Mentoring, Complex project leadership
Preferred skills
Solution architecting, Business planning, New product development, Go-to-market strategy, Thought leadership
Technologies
None stated
Responsibilities
Plan product support portfolios across the lifecycle; Collaborate globally to implement innovative services; Analyze business data to identify errors and drive improvements; Represent services in product development teams; Establish and manage service level agreements; Prepare marketing materials for customer account teams; Mentor lower-level employees
Seniority
Senior, hands-on IC with strategic scope