Field Service Engineer
Core
Field Service Technical Engineer supporting HP's Pagewide business by providing installation, break-fix, and software services for industrial printing equipment.
Role type
Senior Field Service Engineer (Industrial Printing)
Builds
Installation and maintenance of large-format digital printing systems for enterprise clients
Domain
Industrial Printing / Electromechanical Systems
Deliverable
physical/clinical work
Required skills
Electromechanical Systems, Automation Systems, Hand & Power Tools Proficiency, Operating Systems (Windows Server/Linux), Test and Diagnostic Equipment, Preventive Maintenance, Field Service Management, Technical Support (On site and remote), Electronics & Electrical Fundamentals
Preferred skills
Customer Relationship Management, Process Improvement, Key Performance Indicators (KPIs), Technical Services Delivery
Technologies
Windows Server, Linux Red Hat
Responsibilities
Provide site support for customer break-fix activities and installation; Utilize proactive monitoring techniques to prevent problems; Resolve complex technical issues and recommend improvements; Coordinate departmental work and mentor the team; Deliver tailored solutions to large enterprise accounts.
Seniority
Senior, hands-on IC with mentorship responsibilities