CSS Service Insights Analyst
Core
Deliver advanced analytical insights using SQL, Python, and AI techniques to drive business growth, improve customer engagement, and support strategic decision-making for the Services organization.
Role type
Senior IC data analyst (analytics & AI)
Builds
Executive-ready dashboards, visualizations, and data-driven narratives
Domain
Digital services, customer engagement, and monetization
Deliverable
production ML models
Required skills
Advanced SQL, Python, statistical analysis, machine learning, A/B testing, data visualization (Power BI, Looker), enterprise data platforms (Databricks, Redshift)
Preferred skills
Graduate degree in Analytics/Data Science, experience with email and in-app campaigns
Technologies
SQL, Python, Power BI, Looker, ThoughtSpot, Google Analytics, Databricks SQL, Amazon Redshift
Responsibilities
Design experiments and performance measurement frameworks; synthesize data from multiple sources to develop hypotheses; create executive presentations; apply statistical methods and AI tools to uncover patterns; collaborate with product and data engineering teams.
Seniority
Senior, hands-on IC
