HP Additive Manufacturing Customer Assurance Support Engineer
Core
Lead resolution of complex, high-impact product and quality escalations for HP's Additive Manufacturing portfolio, acting as the final technical authority for L4 issues.
Role type
Senior IC Customer Assurance Support Engineer
Builds
Systemic quality improvements, root cause analysis outcomes, and prevention strategies for electromechanical systems.
Domain
Additive Manufacturing / Industrial Equipment
Deliverable
client delivery
Required skills
System-level troubleshooting, root-cause analysis, cross-functional leadership without direct authority, technical documentation, data analysis
Preferred skills
Additive Manufacturing experience, experience with complex electromechanical systems
Technologies
Jira, CRM systems, data analysis tools
Responsibilities
Own L4 product and quality escalations end-to-end from intake to closure; Lead resolution of high-severity, multi-customer impact cases; Orchestrate cross-functional teams (R&D, Quality, Operations) to align priorities; Identify patterns in escalations to drive shift-left strategies; Mentor L3 engineers on advanced troubleshooting.
Seniority
Senior, hands-on IC
