Senior Service Engineer - 3D Printing
Core
Regional technical authority resolving complex customer escalations and field issues for HP Additive Manufacturing solutions.
Role type
Senior Service Engineer (Additive Manufacturing)
Builds
HP Additive Manufacturing solutions
Domain
Industrial manufacturing / 3D printing
Deliverable
client delivery
Required skills
advanced troubleshooting, root cause analysis, cross-functional coordination, technical documentation, process improvement, onsite assessment
Preferred skills
experience in complex industrial environments, additive manufacturing, digital technologies, ServiceNow
Technologies
ServiceNow
Responsibilities
Lead resolution of complex technical escalations, serve as primary escalation focal point, provide mission-critical technical support and recommendations, coordinate cross-functional resolution efforts, consolidate and deploy technical knowledge to the field, monitor and analyze service performance metrics, drive continuous improvement initiatives
Seniority
Senior, hands-on IC