Technical Customer Success Specialist
Core
Post-sales technical specialist ensuring successful implementation and integration of HP's DEX and endpoint security software solutions for enterprise customers.
Role type
Senior post-sales technical customer success specialist
Builds
HP Digital Solutions software implementations and integrations
Domain
Enterprise IT, Endpoint Security, Digital Experience (DEX)
Deliverable
client delivery
Required skills
Endpoint solution implementation, Microsoft Windows OS management, Azure Intune, Service delivery management, Technical documentation, CRM activity tracking, Stakeholder relationship management
Preferred skills
SCCM, PowerShell scripting, Software deployment tools, Enterprise IT system management, Troubleshooting endpoint software
Technologies
HP Digital Solutions, Microsoft Windows, Azure, Intune, SCCM, PowerShell
Responsibilities
Serve as post-sales expert for HP Digital Solutions, Assist customers with software implementation and integration, Ensure product integration with existing customer tool sets, Act as customer voice for feature requests and issues, Establish regular customer cadence for value realization, Deliver product training to partners and stakeholders, Provide technical management and escalation for issue resolution, Document customer activity in CRM
Seniority
Senior, hands-on IC
