Contact Center Service Manager
Core
Independently implement complex end-user or enterprise infrastructure, applications, or services; analyze business requirements to configure third-party software and manage high-risk, critical infrastructure platforms.
Role type
Senior IC infrastructure and applications engineer (service management)
Builds
Production IT infrastructure, applications, and services for enterprise end-users
Domain
IT Infrastructure & Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory, Amazon Web Services, Ansible, DevOps, Kubernetes, Linux, Microsoft Azure, Python, SQL, System Administration, Windows PowerShell, Windows Servers, Automation, Scripting, Virtualization
Preferred skills
ITIL Certifications, Agile Methodology
Technologies
Active Directory, Amazon Web Services, Ansible, Kubernetes, Linux, Microsoft Azure, Python, SQL, Windows PowerShell
Responsibilities
Implement complex infrastructure and application solutions; analyze business requirements and configure third-party software; participate in architecture reviews to ensure standards compliance; identify and escalate potential system issues; mentor lower-level support engineers; optimize system architecture and performance.
Seniority
Senior, hands-on IC with leadership within technical teams