Product Support Engineer
Core
Provide on-call engineering support to operate and maintain Anduril's Extra Large Autonomous Undersea Vehicles (AUVs), performing root cause analysis and driving reliability improvements.
Role type
Senior IC product support engineer (autonomous underwater vehicles)
Builds
Operational fleet of autonomous undersea vehicles
Domain
Defense / Maritime robotics
Required skills
root cause analysis, engineering judgement, configuration management, fleet-wide change incorporation, hardware troubleshooting, incident response, documentation authoring, stakeholder coordination
Preferred skills
robotic and/or autonomous systems within the maritime environment, NV2 Security Clearance
Technologies
telemetry, logs, configuration management tools, monitoring and alerting tooling
Responsibilities
Provide on-call engineering support outside business hours on a rotating roster, establish what happened from logs and telemetry to define workarounds, plan and lead root cause investigations, chair Material Review Board dispositions, turn fleet data into engineering recommendations, build monitoring and diagnostic tooling, author and distribute service bulletins, create or approve operations and maintenance publications
Seniority
Senior, hands-on IC