Product Technical Marketing Engineer
Core
Leading cross-functional teams to drive field product quality, customer experience, and resolution of complex technical issues for Home inkjet products.
Role type
Senior IC Product Technical Marketing Engineer (Project/Program Management)
Builds
Field product quality improvements, customer experience enhancements, and resolution of escalated technical issues for Home inkjet products.
Domain
Consumer Electronics / Inkjet Printing / Field Operations
Deliverable
product features
Required skills
Project Management, Risk Management, Cross-functional Team Leadership, Data Analysis (Call/Telemetry/Sentiment), Technical Architecture Understanding, Process Automation, Agile Methodology, JIRA, Lean Manufacturing, New Product Development
Preferred skills
Graduate Degree in Computer Science or Engineering, 4+ years in engineering development or product quality, Mentoring less-experienced staff, Creative problem solving
Technologies
JIRA
Responsibilities
Lead moderate to high complexity projects and manage cross-functional teams to achieve quality goals; Generate actionable insights through analysis of monthly call, telemetry, sentiment, and return data; Assess, prioritize, and drive field issues and escalations to resolution; Lead bug tracking resolution and reporting of program risks to executive management; Coordinate activities of supporting project teams and track progress against established plans; Feed forward learnings from current products to future programs; Lead deployment and launch of new technologies and process automation.
Seniority
Senior, hands-on IC with team leadership