Instructional Designer for Service & Support
Core
Program owner for Train-to-Maintain and Advanced Maintenance training for industrial digital presses, curating technical training for field service engineers and customer technicians.
Role type
Senior Instructional Designer (Technical Training)
Builds
Instructor-led courses, experiential labs, and job-aligned learning solutions for mechanical and electro-mechanical systems.
Domain
Industrial printing equipment (PageWide Web Press) and field service maintenance.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design for mechanical/electro-mechanical systems, task analysis, experiential learning design (labs/hands-on), LMS publishing, project management, cross-cultural competency, visual communication, GUI integration, localization.
Preferred skills
Hands-on familiarity with technician toolsets (torque wrenches, fasteners), industrial safety practices (lockout/tagout), video production, graphic creation.
Technologies
Learning Management Systems, video production tools, graphic design software.
Responsibilities
Own curricula portfolios for service platforms, assess platform releases to prioritize training updates, design and publish advanced service training, analyze audience needs and skill gaps, evaluate training success against real-world performance, partner with SMEs to translate procedures into teachable content, manage project timelines and report progress.
Seniority
Senior, hands-on IC
