Customer Delivery Manager
Core
Lead managed services engagements and IT projects from planning through delivery, acting as the primary point of contact for customers to ensure successful deliveries and long-term business value.
Role type
Senior Customer Delivery Manager (Managed Services & IT Projects)
Builds
Managed service engagements and IT projects for supply chain software clients
Domain
Supply chain logistics software / IT services
Required skills
Project management, stakeholder management, resource planning, budget management, risk management, change management, pre-sales support, cross-functional team leadership
Preferred skills
Post-secondary education in IT or project management, experience with system integrations, experience with large international customers, pre-sales and proposal development experience
Technologies
ERP platforms, supply chain software suites
Responsibilities
Lead and manage projects from planning through delivery and follow-up; Lead and drive managed service engagements; Plan and coordinate internal resources based on project and business requirements; Act as a trusted advisor to customers and external stakeholders; Monitor project budgets, costs, forecasts, and invoicing; Contribute to pre-sales activities, proposal development, and contract discussions
Seniority
Senior, hands-on IC with leadership responsibilities