Software Engineer - (Media SRE)
Core
Build, run, and improve core media platform services for Cisco's collaboration products, combining SRE practices with real-time media streaming and agentic AI to ensure global media reliability.
Role type
Senior Software Engineer / SRE (Real-time Media & AI)
Builds
High-resilience software systems for AI-assisted observability, automated incident response, self-healing cloud media infrastructure, and production-grade AI agents.
Domain
Telecommunications / Real-time Media Streaming / Cloud Infrastructure / AI Engineering
Deliverable
production ML models
Required skills
Python, Go, C++, Java, Kubernetes, Docker, Media Streaming Protocols (RTP/RTCP, WebRTC, SIP, SDP), SRE Practices (SLI/SLO, Observability, RCA), Microservices Architecture
Preferred skills
Public Cloud Platforms (AWS, Azure, GCP), Terraform/IaC, GitOps/CI/CD, LLM Pipelines, AI Agents, Model Context Protocol (MCP), OpenTelemetry, Kafka, Redis, PostgreSQL
Technologies
Kubernetes, Docker, OpenTelemetry, Prometheus, Grafana, Splunk, Kafka, Redis, PostgreSQL, Elasticsearch, Jenkins, GitHub Actions, Harness, WebRTC, SIP, SDP, RTP, RTCP, SRTP, HLS, DASH
Responsibilities
Lead deep-dive troubleshooting for complex WxMedia platform issues; Design and implement high-resilience software systems for AI-assisted observability; Develop proactive anomaly detection and Human-in-the-Loop remediation workflows; Mentor mid-level and junior engineers; Partner with application and infrastructure teams to define SLIs/SLOs and lead post-incident reviews.
Seniority
Senior, hands-on IC with mentorship responsibilities
