Customer Software Engineer - Release & Support
Core
Provide technical support and manage the full lifecycle of software and firmware updates for field-deployed information display systems used in public transport.
Role type
Customer Software Engineer (Release & Support)
Builds
Stable and smart display solutions for public transport operators
Domain
Transportation technology / Embedded systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Software troubleshooting, release management, backend programming (C/C++/C#/Python), Linux administration, database basics, hardware/electronics understanding, Windows/Office proficiency
Preferred skills
Prior experience in customer-facing technical roles, support operations
Technologies
C, C++, C#, Python, Linux, Windows, SQL
Responsibilities
Diagnose and analyze complex software and hardware issues, plan and execute software/firmware updates, communicate release schedules and notes to customers, collaborate with development and product teams, support the service team
Seniority
Mid-level, hands-on IC
