Senior CRS Project & Automation Manager
Core
Leading strategic projects, process improvement, automation, and AI adoption within Customer Regulatory Support (CRS) to transform operations from reactive to proactive and data-driven.
Role type
Senior IC project & automation manager (transformation)
Builds
Scalable solutions for customer experience, operational efficiency, compliance, and employee productivity
Domain
Life sciences, diagnostics, biotechnology, regulatory affairs
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional project leadership, stakeholder influence without direct authority, process standardization, KPI definition, change management, knowledge management optimization, digital enablement strategy
Preferred skills
AI-enabled workflow implementation, RPA, process mining, Power Platform, Power Automate, Power BI, Salesforce, Copilot, Lean, Six Sigma, DBS, Agile, Scrum, PMP
Technologies
Power Platform, Power Automate, Power BI, Salesforce, Copilot
Responsibilities
Lead transformation projects from concept to implementation with clear governance and risk management; Drive automation and AI adoption to simplify manual work; Champion process excellence through DBS and Kaizen methodologies; Enhance customer experience using VOC and NPS insights; Improve knowledge management and digital enablement of business systems
Seniority
Senior, hands-on IC with strategic oversight
