Senior Software Engineer
Core
Build end-to-end full-stack features for Help Center, chat, and agent workflows, integrating AI/ML capabilities to improve customer support experiences.
Role type
Senior full-stack software engineer (React/Go)
Builds
Self-service and assisted-support experiences for Help Center and chat
Domain
Customer Support / SaaS
Deliverable
production ML models | product features
Required skills
React, TypeScript, Go, distributed systems, API design, observability, incident response, AI/ML integration
Preferred skills
Generative AI tools (LibreChat, Gemini, Glean), experimentation, instrumentation
Technologies
React, TypeScript, Go, LibreChat, Gemini, Glean
Responsibilities
Build end-to-end full-stack features, partner with Product/Design/CX teams, own APIs and service integrations, use metrics to improve containment and CSAT, integrate AI/ML with guardrails, participate in on-call and incident response, mentor team members
Seniority
Senior, hands-on IC