Service Delivery Manager
Core
Safeguard end-to-end technical coherence, integration integrity, and operational readiness across the Digital Transaction area (login, cart, checkout, payment, order management, returns) by coordinating independent product teams and external vendors.
Role type
Senior IC Service Delivery Manager (Digital Transaction)
Builds
Stable, resilient, customer-safe end-to-end solutions for global digital commerce
Domain
E-commerce / Digital Transaction / Cloud Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end customer journey mapping, Microservices architecture, API contract discipline, Distributed systems, Observability and tracing, Incident analysis, Cross-team dependency management, Technical risk identification, Release coordination, Vendor integration management
Preferred skills
None stated
Technologies
Cloud-based architectures, Microservices, APIs
Responsibilities
Maintain holistic end-to-end technical view across customer journeys, Identify cross-component risks and architectural drift, Ensure integration sequencing and dependency transparency, Validate E2E test readiness and deployment coordination, Surface technical debt impacting stability, Support incident analysis as end-to-end journey concerns, Provide E2E risk visibility to Area Tech Manager
Seniority
Senior, hands-on IC