Solution Engineer Observability & AIOps
Core
Build, configure, and operate observability and automation platforms to create self-healing workflows that reduce alert noise and manual effort in IT operations.
Role type
Solution Engineer (AIOps & Automation)
Builds
Automated remediation workflows, event correlation pipelines, and integration solutions for ITSM and cloud platforms.
Domain
IT Operations, Observability, AIOps, Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Automated remediation design, observability platform configuration, Python scripting, REST API integration, CI/CD and GitOps, Infrastructure as Code, metrics and log analytics, synthetic monitoring, alert enrichment, root-cause analysis
Preferred skills
Experience with high-volume incident automation, anomaly detection, noise reduction strategies
Technologies
Python, REST APIs, CI/CD, GitOps, Infrastructure as Code, ITSM platforms, Cloud platforms
Responsibilities
Identify high-volume scenarios suitable for automation; Create workflows to detect, diagnose, and resolve incidents automatically; Enable proactive remediation based on anomalies; Configure metrics, logs, synthetic monitoring, and dashboards; Implement event correlation and alert enrichment; Build integration pipelines using automation and IaC
Seniority
Mid-Senior, hands-on IC
