Job
Core
Own product strategy and execution for AI agents handling client contact across multiple regulated entities, balancing operational deflection with compliance.
Role type
Senior Product Operations Manager (LLM Automation)
Builds
AI agents for customer contact deflection and intent automation
Domain
Fintech / Regulated Financial Services / AI
Deliverable
production ML models
Required skills
Product strategy, intent taxonomy design, LLM agent deployment, regulatory compliance navigation, cross-functional decision closure, high-bar technical writing, first-principles reasoning
Preferred skills
None stated
Technologies
LLMs, AI agents
Responsibilities
Own the contact-centre deflection roadmap; Design and own the intent taxonomy and evaluation framework; Drive LLM agent deployment and iteration cycles; Navigate multilingual evaluation complexity; Drive cross-functional consensus under conflicting incentives; Build and maintain regulatory evidence packs
Seniority
Senior, hands-on IC