Software Engineer, Customer Service Experience
Core
Build and operate internal back-office tools for customer support and fraud prevention agents to ensure marketplace safety and efficiency.
Role type
Frontend-heavy Fullstack Software Engineer
Builds
Internal back-office UIs and workflows for customer service and fraud prevention teams
Domain
Marketplace operations, customer support, fraud prevention
Deliverable
product features
Required skills
React, TypeScript, component-based architectures, Kotlin, API development, event-sourced architecture, CQRS, domain-driven design, design systems, CI/CD, automated testing, trunk-based development
Preferred skills
Building internal tools, full-stack curiosity, pragmatic problem solving, autonomy, strategic thinking
Technologies
React, TypeScript, Kotlin, WARP design system
Responsibilities
Design and maintain user-facing features in the CSX domain, contribute to the Kotlin backend, take ownership of features end-to-end, improve developer experience and tooling, participate in on-call rotations, contribute to team strategic evolution
Seniority
Mid-level to Senior, hands-on IC
