Senior CX Platform Engineer
Core
Designing agentic workflows and Model Context Protocol (MCP) servers to hand real work to AI for Customer Experience teams.
Role type
Senior IC platform engineer (AI agents & infrastructure)
Builds
Agent harness, multi-step workflows, MCP servers, and CX Application Platform infrastructure.
Domain
SaaS / DevSecOps / AI Agents
Deliverable
production ML models
Required skills
Python (FastAPI/Flask), TypeScript (Vue/React), AWS (ECS, RDS, Lambda), Terraform, Docker, REST/GraphQL APIs, Git, CI/CD, LLMs (tool use, MCP, agent loops), Prompt engineering, API design, Security review.
Preferred skills
Agent harness customization, GitLab Duo Agent Platform, Salesforce/Gainsight/Kantata integrations, Snowflake, Technical writing, Open source contributions.
Technologies
Claude Code, GitLab Duo, AWS, Terraform, Docker, Okta, Snowflake, Salesforce, Gainsight, Kantata, Thought Industries, Gong.
Responsibilities
Use coding agents (Claude Code, GitLab Duo) as primary development environment for planning, implementation, and testing. Build and maintain team agent harness including shared conventions and CI checks. Ship agents and workflows for account research, success planning, and customer onboarding. Build MCP servers and connectors for enterprise systems. Evolve CX Application Platform gateway and AWS infrastructure. Mentor engineers and non-engineers on agentic development.
Seniority
Senior, hands-on IC
