Operational Support Officer
Core
Provide administrative and operational support enabling frontline teams to deliver quality outcomes for Lifetime Schemes customers, managing high-volume workflows and complex funding/treatment requests.
Role type
Operational Support Officer
Builds
Administrative workflows, service requests, and operational processes for insurance and care schemes
Domain
Insurance / Health / Rehabilitation
Deliverable
client delivery
Required skills
Workflow management, complex request processing, record maintenance, prioritization, verbal communication, problem-solving
Preferred skills
Health/rehabilitation/insurance environment exposure
Responsibilities
Manage high-volume workflows and service requests; Support customers and stakeholders via phone and email; Process complex funding and treatment-related requests; Maintain records and documentation; Coordinate administrative activities; Prioritize competing tasks; Contribute to continuous improvement initiatives