Senior Technical Support Scientist
Core
Ensure plant meets customer quality, service, regulatory, financial, and safety goals through effective technical support of DRO and BRO products.
Role type
Senior Technical Support Scientist (Manufacturing/Quality)
Builds
DRO and BRO diagnostic products for hospitals, reference labs, blood banks, and clinics
Domain
Healthcare diagnostics (in vitro diagnostics)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, product and process improvement, design control, risk management, complaint and internal investigations, technical support, knowledge sharing, strategic planning, EHS compliance
Preferred skills
Advanced degree, statistical techniques, MAIC, project management tools
Technologies
DRO and BRO instruments, reagents, software, commodities
Responsibilities
Design and manage complex long-duration projects and product improvements; balance compliance and business risk; manage complex investigations and CAPA activities; resolve technical and quality issues across sites; present complex technical information to internal and external groups; provide scientific and technical leadership to cross-functional teams; ensure EHS standards are met
Seniority
Senior, hands-on IC
