Senior Product Support Engineer
Core
Provides advanced technical support for Abbott cardiac rhythm management remote care products, connected devices, mobile applications, and supporting software platforms.
Role type
Senior Tier II Product Support Engineer
Builds
Remote care connectivity devices and web portal support
Domain
Healthcare / Cardiac Rhythm Management / Connected Devices
Deliverable
client delivery
Required skills
Root cause analysis, system log interpretation, error message analysis, technical documentation, cross-functional collaboration, hardware/software troubleshooting
Preferred skills
Tier II technical support experience, managing escalated support cases, interpreting test results
Technologies
Mobile apps, mobile device hardware, web portals, connected devices
Responsibilities
Troubleshoot Tier II tickets to determine root cause and identify solutions for remote care connectivity devices and web portal; Provide support for mobile apps and mobile device hardware while working with mobile service providers; Participate in system, software, and hardware testing planning reviews to assess performance against design specifications; Collaborate with software, hardware, test, operations, and manufacturing disciplines to ensure system design artifacts account for product lifestyle.
Seniority
Senior, hands-on IC