Technical Support Investigation Engineer
Core
Investigate final test sensor Out-of-Specifications (OOS) for FreeStyle blood glucose test strips and sensors to ensure quality in diabetes management products.
Role type
Technical Support Investigation Engineer
Builds
FreeStyle Precision, FreeStyle Lite, and FreeStyle Libre systems
Domain
Healthcare diagnostics and medical devices
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
root cause analysis, problem-solving methodologies, continuous improvement principles, technical documentation, analytical skills
Preferred skills
machine and process review, material review, CAPA activities, engineering studies, database change requests
Technologies
Oracle database, microscopes
Responsibilities
Conduct investigations of Sensor Final Test OOS and document findings, perform machine/process/material reviews, take images using a microscope, complete process metrics, support database change requests, support problem solving activities, identify and support continuous improvement initiatives, conduct general technical investigations, complete Engineering studies, support Corrective and preventive (CAPA) activities
Seniority
Entry-level, hands-on IC